Privacy Policy

1Who We Are

Waliya Hair Braiding LLC is a hair braiding salon located in Crestview, Florida. In this policy, "we," "us," and "our" mean Waliya Hair Braiding LLC. "You" means anyone who visits our website, books with us, or contacts us.

2Information We Collect

We only collect what we need to run your appointment and stay in touch with you. This may include:

• Contact details: your name, phone number, and email address.
• Booking details: the style you want, your preferred date and time, and any notes you share with us about your hair or appointment.
• Text message records: your consent to receive texts and the messages we send and receive with you.
• Payment information: if a deposit is required, it is handled by a secure third-party payment system. We do not see or store your full card number.
• Website usage data: basic technical information such as your browser type, device, and the pages you visit, collected through cookies and similar tools.
• Photos: pictures of finished hairstyles, but only when you give us permission.

3How We Use Your Information

We use your information to:

• Book, confirm, and manage your appointments.
• Send appointment reminders, scheduling updates, and follow-up messages after your visit.
• Send special offers and promotions by text, only if you opted in to receive them.
• Answer your calls, texts, and questions.
• Process deposits and payments.
• Keep our website working and improve it.
• Meet our legal and record-keeping duties.

4Text Messaging and Your Phone Number

If you give us your phone number and check the box on our booking form, you agree to receive text messages from Waliya Hair Braiding LLC. These messages may include appointment confirmations, reminders, follow-ups, and special offers. You can read the full details of our text program in our Terms & Conditions.

Consent to receive text messages is not a condition of buying any service from us. You can still book an appointment by phone or in person without agreeing to texts.

You can stop texts at any time by replying STOP to any message. You can reply HELP for help. Message frequency varies, and message and data rates may apply.

5Who We Share Information With

We do not sell your personal information. We only share it with trusted service providers who help us run our business, and only as much as they need to do their job. These include the booking and messaging software we use to schedule appointments and send texts, our payment processor, and our website hosting provider. These providers may only use your information to provide services to us.

We may also share information if the law requires it, for example in response to a valid legal request, or to protect the rights and safety of our business, our clients, or others.

The text messaging exception in Section 4 always applies. Your phone number and text consent are never shared with third parties for their own marketing.

6Cookies and Website Analytics

Our website may use cookies and similar tools to remember your settings, understand how visitors use the site, and make it work properly. You can turn cookies off in your browser settings. If you do, some parts of our website may not work as expected.

7How We Protect Your Information

We use reasonable steps to keep your information safe, including secure software platforms and limited access to client records. No website or system is perfectly secure, so we cannot promise absolute security, but we take your privacy seriously.

8How Long We Keep Your Information

We keep your information only as long as we need it for bookings, customer service, and our legal and business records. After that, we delete it or remove anything that identifies you.

9Your Choices

You are in control of your information. You can:

• Stop text messages at any time by replying STOP.
• Ask what personal information we have about you.
• Ask us to correct or delete your information.
• Tell us you do not want your photo taken or shared.

To make any of these requests, call or text us at (850) 305-9840. We may need to confirm who you are before we act on a request.

10Children's Privacy

Our website and text program are for adults. You must be 18 years old or older to sign up for text messages. We offer braiding services for children 9 and up, but all booking and communication must go through a parent or guardian. We do not knowingly collect personal information directly from children. If you believe a child has given us information, contact us and we will delete it.

11Links to Other Websites

Our website may link to other sites, such as our Instagram page. We do not control those sites and are not responsible for their privacy practices. Please read their policies before sharing your information.

12Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page. Your continued use of our website or services after an update means you accept the changes.

13Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact Waliya Hair Braiding LLC in Crestview, Florida at (850) 305-9840.